Therapy at The Postpartum Stress Center
The Postpartum Stress Center is dedicated to providing excellent clinical care and will do everything we can to make sure you are comfortable and cared for with the respect you deserve. Our expert team is trained in The Art Of Holding Perinatal Distress and use a variety of treatment strategies to help you feel like yourself again as quickly as possible.
Appointment and Payments FAQs
If you have been referred to the PPSC for an evaluation or are interested in making an appointment please note the following information:
If you’re not sure whether you should make an appointment or not, call the PPSC and speak to a therapist about the way you are feeling. We will help you determine whether an evaluation is indicated and what your next steps should be if you’re not feeling well.
We are aware that making this first call can be difficult. We also know that symptoms can get in the way of doing what you need to do to feel better and that waiting can make symptoms worse. Often, making this first call is the the beginning of your recovery.
When you call, you are likely to get our answering system since most of the time, all therapists are in session. If this is your first time calling, please press “1” to request an initial appointment. One of our therapists will call you back some time that day to arrange a good time to meet with you.
You are welcome and encouraged to bring your baby and/or your partner with you to any session.
Office hours are by appointment Monday through Saturday. Evening hours are available.
If you prefer, you can contact us through the website and a therapist will contact you.
Please Note: We currently have an extensive waitlist. Thank you for understanding that we will do our best to get you an appointment as promptly as possible.
After you submit this request, you will be contacted by our clinical director. It is best if you answer any unknown phone numbers to reduce the back and forth of missed phones.
After this initial phone call, if there is an appropriate therapist available, they will reach out to you. We ask that you then respond to this therapist within 48 hours to confirm your interest in scheduling an appointment.
We accept most major insurances.
Please note that our senior therapists do not participate with health insurance plans. They are considered to be an “out-of-network” providers. Depending on your insurance plan, you may be able to expect some reimbursement. Please call your insurance company and ask them if they reimburse for out-patient counseling with out-of-network providers. They may ask for a procedure code, a diagnosis code, and whether the therapist is licensed. We have all the information you will need and will provide this on an itemized receipt that you can submit for reimbursement after payment is made.
Payment is expected at the time of visit unless other arrangements are made in advance. Checks, cash and credit cards are accepted.
The fee is a fixed rate that will be discussed between you and your therapist. Sliding scale is available.
24-hour notice is required for cancellation or the regular fee will be charged.
At the PPSC our staff is sensitive to the increased financial responsibility on postpartum families. Please do not hesitate to let us know if you have financial concerns. Financial hardship will be determined on an individual basis.
YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS*
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing. “This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an IN network facility but are unexpectedly treated by an out-of-network provider. You are protected from balance billing for:
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s IN network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have the following protections:
You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.
Your health plan generally must:
Cover emergency services without requiring you to get approval for services in advance (prior authorization).
Cover emergency services by out-of-network providers.
Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.
Your therapist will discuss your individual estimated cost and provide you a with a written good faith estimate of your cost for treatment.
For questions or more information about your right to a Good Faith Estimate or the dispute resolution process, visit https://www.cms.gov/nosurprises/consumers or call 1-800-985-3059. The initiation of the patient-provider dispute resolution process will not adversely affect the quality of the services furnished to you.
* Text from Center for Medicare and Medicaid Services: https://www.cms.gov/nosurprises
HIPAA was passed to help protect and safeguard the security and confidentiality of your health information. One part of HIPAA, the Privacy Rule, aims to keep your medical information private and prevent unnecessary disclosures of your protected health information (PHI).
The HIPAA Omnibus Final Rule, which implements changes made by the Health Information Technology for Economic and Clinical Health (HITECH), further enhances your privacy protections, by providing new rights to your health information, and strengthens the government’s ability to enforce the law.